Frequently Asked Questions
Everything you need to know about shopping with Red Rocket.
How long does shipping take?
We offer standard shipping which takes 3-5 business days, and express shipping which arrives within 1-2 business days. All orders are processed within 24 hours.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. Return shipping is free for all domestic orders.
How do I find my correct size?
Each product page features a detailed size guide with measurements in both inches and centimeters. If you are between sizes, we recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Red Rocket accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can see live updates on your delivery status.